Root Cause Analysis (RCA) is a systematic methodology for identifying the root cause of problems. Performing RCA and implementing the mitigation or elimination of issues is at the heart of continuous improvement. This holds true for all parts of the organization (equipment failures requiring maintenance, predictive technology finds operation disruptions, material handling shortages, all assets, processes and products. It enables such things as future problems from recurring, improves safety, reduces breakdowns, rework and scrap, eliminates quality defects, and reduces cost. This includes plant floor, facilities and administrative processes (engineering, purchasing, etc.).

From the RMC you will gain academic RCA knowledge and practical real-world advice from instructors with extensive industrial experience.

Benefits/Learning Objectives – Learn How To

• Understand the Basics of Root Cause Analysis methodology to identify issues caused by machine/equipment breakdowns, human errors, and processes/systems
• Apply over a dozen RCA tools/techniques
• Know if you should perform an RCA
• Use investigation techniques, know what data to collect and follow overall RCA process steps.
• Focus on resolving a problem by understanding (beyond the symptoms) and going deeper into the level of roots (Machines/Equipment/Tools /Parts, Human Factors, Processes, and Dysfunctional/Hidden Issues)
• Be able to identify when, where and how to use what Root Cause Analysis tools and techniques in various circumstances (without blaming people)
• Integrate the various tools and techniques to get maximum benefit. You will gain knowledge and confidence in applying the many tools/technologies with the practice exercises.
• Gain knowledge to enable taking action for immediate and long-term continuous improvement following the course. The workbook includes forms and checklists to get you started along with the course material.

Use these learnings to enable better problem-solving, troubleshooting and problem-elimination skills.

One key item differentiating between a “good and great” company is “having a common practical problem-solving process that everyone uses”.

Instructor - Dr. Floyd H. (Skipper) Yocum

Dr. Yocum has over 35 years of experience leading companies to achieve World Class Performance in Productivity, Quality and Asset Reliability.  Skipper is currently consulting with University of Tennessee’s Reliability and Maintainability Center.  Previously as Director of Asset Reliability and Maintenance for Gerdau North America, he transformed operations from reactive to proactive maintenance and a leader in Steel industry using Condition Base Monitoring and Analytics.  Prior to joining Gerdau, Skipper was responsible for Global Productivity and North America Quality for Sun Chemical, the world’s largest pigment and ink manufacture.  He managed Sun Chemicals’ Global Lean Six Sigma deployment training over 1200 belts/champions in 19 countries and 13 languages.  Skipper also was Global Process Control and Manufacturing Systems Director for General Electric Plastics Division and worked for Shell Oil.  Contributed to two books, published 6 articles and presented at numerous conferences. Skipper received his BS, MS in Chemical Engineering from Lamar University and his Doctorate in Chemical Engineering from Tulane University.

Course Details

Continuing Education Credits Included

Format: Public Course

Category: Leadership

Language: English

Members: $1,495
Non-Members: $1,695